Frequently Asked Questions

Commercial carpet, answered

Samples, shipping, specs, fibers, warranties, and returns. If your question isn’t here, we love to talk carpet, so call 706-526-4800.

Free samples, shipping & ordering

Are the samples really free?
Yes. Samples are free, with free shipping and no obligation, and there’s no limit on how many you can order.
Is there a limit on how many samples I can order?
No. Order as many free samples as you need to compare. Call 706-526-4800 if you’d like a hand narrowing things down.
How fast will I receive my samples?
We ship samples from Dalton, GA within 1 to 2 business days, anywhere in the U.S.
Do you ship nationwide?
Yes. We ship commercial carpet and hard-surface flooring across the U.S. from Dalton, GA. Larger orders go by freight, and we’ll quote the shipping with your order.

Choosing the right carpet

What face weight (ounce weight) should I choose?
It depends on your traffic. Mills have moved to lighter weights to resist matting. For offices they typically recommend 20 to 28 ounces per square yard, and for hospitality and higher-traffic spaces, 28 to 36 ounces. Tell us how the space is used and we’ll match the weight to it.
How do I choose the right carpet for my space?
Start with your traffic level, then match the fiber, face weight, and backing, plus a color that fits the room. A quick shortcut: read the warranties, because the broader and more inclusive they are, the more durable the carpet. Call 706-526-4800 and we’ll spec it with you.
Can I use commercial carpet in my home?
Yes. Commercial carpet is stitched tighter and at a higher density than residential carpet, so it’s tougher in high-traffic areas, though it feels firmer and less plush underfoot. We specialize in commercial-grade goods, so call us and we’ll point you to the right styles.

Fibers and dye

What is nylon, and why do you recommend it?
Nylon is a synthetic fiber with excellent abrasion resistance, which is why it’s used in airports, colleges, and other heavy-traffic spaces. It holds its color and texture, and its wear warranties usually run 10 years or more. It’s our go-to fiber for durability.
What is olefin (polypropylene) yarn?
Polypropylene is a petroleum-based fiber with a crystalline structure that doesn’t absorb moisture, so it’s essentially waterproof and naturally colorfast. It’s softer and lower in cost, but it wears faster than nylon, so it’s best in lower-traffic or shorter-term spaces.
What is solution-dyed yarn?
With solution dyeing, the color is blended into the fiber before it’s made, so it runs all the way through, like the color through a carrot. That means you can clean it aggressively, even with diluted bleach, without fading. It’s the most stain- and fade-resistant option.
What makes a carpet durable?
The backing. Carpet is a textile, and a textile’s main weakness is unraveling. A good backing locks the stitches in place and keeps the carpet intact for a decade or more. Fiber and weight matter too, but the backing carries the durability.

Durability and warranty

How long will my commercial carpet last?
It depends mostly on traffic, but 10 years is a good rule of thumb. The right spec for your traffic level, plus regular vacuuming and cleaning, can push it well beyond that.
In a high-traffic area, which warranty matters most?
Focus on the edge-ravel (unraveling) warranty. Seams take the most stress in heavy traffic, so that coverage matters most. Ask us which styles carry it.
How long are the warranties?
Typically 10 years. Some products carry longer terms, and a few include lifetime coverage with conditions. Coverage varies by product, so we’ll go over the exact terms before you buy.

Installation, returns & pricing

Do you install carpet?
No. We’re a mill-direct wholesaler, not an installer. We ship nationwide from Dalton, GA, and most customers use a local certified installer. We’re glad to help you calculate quantities and spec the right product.
Can I return my carpet?
Because our carpet comes from mill overruns, specials, and discontinued styles, we can’t accept returns except for a manufacturing defect. Always inspect before installing, because once it’s cut or installed it can’t be returned. Order free samples first to confirm your choice.
Why are your prices so low, and is it first-quality?
We buy overruns, special runs, and discontinued styles straight from the Dalton mills and pass the savings on, up to 80% off retail. It’s first-quality carpet, not seconds. The savings come from freeing up mill inventory, not from defects.

Still have a question?

We love to talk carpet. Tell us about your space and we’ll help you spec it, price it, and order samples.